Thank you for your reply.
Sorry in advance if two replies show up. I pressed post, left the site, came back and it wasn't there, so I'm posting again. π
We honestly don't mind waiting as long as it does no harm, and it seems from your post that it won't. Good.
Yes, I knew when I phoned that data protection was an issue but my husband was a bit shaken and stuck in meetings, so I did what I could.
The issue for us was being told one thing, both on their site and from the consultant, and having the reality be completely different. Now we know.
We'll just distract ourselves in the meantime and make the most of the holiday season.