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Slow site response and Internet Explorer issues

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User
Posted 02 Dec 2014 at 17:05

The hit & miss sequence seems to be back. Log in & read a few threads - then it all just seizes up. Unable to sign out or do anything.

Usually starts to be seen by the avatars not loading properly.

 

 

 

p.s. worked o.k. this afternoon though.....

Edited by member 02 Dec 2014 at 17:28  | Reason: Not specified

User
Posted 02 Dec 2014 at 18:16

Site remains unusable for more than 5 mins at a time. I'm fed up with losing text when I try to add replies.

OC in Northants

User
Posted 02 Dec 2014 at 20:18

I've hit a weird issue, when using chrome I can get to the prostatecanceruk.org part of the site but it times out on community.prostatecanceruk.org.
Only on one machine and only on chrome. IE works ok.
I've dome the usual, cleared caches, historys etc.
Running a ping resolves ok, using a different browser on the same machine is ok. Weird!
Chrome works on a different machine. So it very specific.

It's got to be something on my chrome set up I guess but I've yet to find it.... :)

Kevin

User
Posted 03 Dec 2014 at 08:40

Thanks for letting us know! I've reported this to our developers so they can fix it as soon as possible.

In the meantime, several people have said that clearing their cache solves the problem for them. You can find instructions for clearing your cache for most browsers at http://www.refreshyourcache.com/en/home/ – doing this may make the site work for you. 

Best,

Sadie

User
Posted 06 Dec 2014 at 19:16

Thanks Sadie,

But that didn't work any better for me.

Earlier today, it just wouldn't load any threads at all.

User
Posted 09 Dec 2014 at 11:20

When you next experience this issue would you please email onlinecommunity@prostatecanceruk.org with the exact time it happened, what page(s) it happened on, what browser you're using, and any other information about the problem? This was our developers can investigate more deeply and see if it's a server slowdown causing the problems or something separate from the site.

User
Posted 10 Dec 2014 at 13:12

Hi Sadie
I've logged in OK this morning on both IE and Chrome and I can view all conversations shown except Steve's "I just don't believe it"
For that I keep getting a "404 error message"

We can't control the winds - but we can adjust our sails
User
Posted 14 Dec 2014 at 18:40

Noticed that when clicking on a Profile, a conversation comes up instead. Or nothing. http://community.prostatecanceruk.org/editors/tiny_mce/plugins/emoticons/img/smiley-surprised.gif

 

User
Posted 15 Dec 2014 at 10:34

Hi Rob, all the profiles look like they're going to the right place when I click them. Can you tell me which thread you are on when this happens, where you click and whose profile link is going to the wrong place?

Best,

Sadie

User
Posted 15 Dec 2014 at 19:37

Hi Sadie,

 

It was on this thread ( time as my previous post & still the same now ).

 

Most of the Profiles on this thread produce the same problem. Today it just flashes the profile momentarily & then goes black & blank.

 

 

http://community.prostatecanceruk.org/posts/t10329-prostectomy-or-HT-RT#post123646

User
Posted 16 Dec 2014 at 08:54

Thanks Rob. I've reproduced the issue in IE8 and reported it to the developers to fix. What browser and version are you using?

User
Posted 16 Dec 2014 at 18:14

That was on google IE 8.1

Chrome browser just doesn't accept password so can't comment there.

Still seizes up for me at times. I think it is still the avatar loading that gums it up.

 
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